Reed's Metal

Friendly people. Clean facility. Plenty of room to load up. Next door to a truck stop, so you can fuel up and grab a bite to eat.

We are coming from Louisiana to pick up an order. We were told the order would be ready for us to pick up in 24 hours. We could not make is 24 hours to get the order. When we did send a guy to pick up the order he spend all day waiting for an order we were told would be ready in 24 hours.

Ordered metal for a roof. They delivered and didn't bring my flashing and I was missing 13 bags of screws. Made another mistake and called in an order for furring straps. Waited in line for over 2 hours while the truck before me sat there not being loaded. I called and told them I would come back in the morning. Sat another hour and half. Went inside and canceled my order.

Found the furring strips at Home Depot for half of what Reeds charged. Haven't heard back about my missing screws. Went ahead and purchased screws at another metal supplier and the metal for 2 other houses. They cost me 3 days of production.

KEEP LOOKING ELSEWHERE. DO NOT CALL REEDS METALS. I wish I would have read the reviews before ordering a building from this company. I was referred by a neighbor. My building is exact same size as neighbor except mine is 2' shorter. I paid more than my neighbor. A lot more. But I still signed the contract and put down my deposit. My mistake. Nothing but problems since then.

They're on vacation every other week so you mostly just leave voicemails and emails. They sub out the doors and insulation and they don't communicate with the subs. The subs call and email me about delivery. Doors show up finally and they ask me if I have a fork lift to unload them. So they left without unloading the doors. My metal frame and panels are on site but no doors or insulation yet. Go somewhere else trust me. Anywhere else. At this point I'm asking them to come pick up their material and give me a refund.

I don't know what happened to Reed's but this is the 2nd bad experience we have had from them so I will start taking my business elsewhere. I was told TWICE a delivery date after I went up there and paid in cash for my metal. The first time they never showed so 3 days later I finally call and get put on hold for over 30 minutes waiting for the one over deliveries to come to the phone. Well that never happened and I was finally told that my order would be delivered today and still, no one showed up and I have yet to hear from anyone.

Knowledgeable staff, not a lot of sales pressure, great selection of products and styles. ------------------ Edit The business is undergoing a restructuring following a sale and is understandably suffering a lack of service quality. I don't know when they will be back up to speed but I would give them some time to reset.

Waited for more than three hours for them to load my order so much for ready in 72 hours. Other than that good customer service easy to find and great prices.

I only do business with Reeds. The products along with the service is second to none. I have to give credit where credit is do. Anytime I call Destiny @ Reeds I get professionalism and it's not like speaking to someone with a script in their hand. SHE KNOWS HER STUFF! I'm giving them a 5 star rating because they earn it on a daily basis. If you need to buy some metal roofing or anything they offer but you're not in line in their parking lot, then you're at the wrong place.

Worst experience with any business in my life. Do yourself a favor and go some where else. Ordered a building turn key in March and never received it. After 9 months, had to threaten to get my lawyer involved to get my deposit back. Reeds is horrible and disgusting. Don't know how they are still in business. Don't shop here, don't call here, go somewhere else. I hope you listen