We help homeowners throughout the Charlotte region address water quality concerns with professional filtration and treatment services supported by more than 20 years of experience. Our free in-home water testing is designed to show you exactly what is in your water, providing a clear starting point for selecting the appropriate solution. We offer whole-house filtration to deliver cleaner water from every tap, along with comprehensive water treatment for household needs. Our additional services include water softeners for hard-water buildup and scale, UV water purification for advanced protection against microorganisms, and iron filtration systems for iron staining and taste issues. We also understand concerns involving contaminants found in Charlotte water, PFAS across North Carolina, iron and bacteria in Lake Norman-area well water, and chlorine taste and odor from municipal treatment.Frank Helms is our owner and lead technician, bringing more than 20 years of water treatment experience to our customers. His career began as a school plumber in Mecklenburg, and as a Charlotte native, he understands local water conditions and neighborhood challenges. We are a local company, not a franchise, and we believe homeowners deserve frank advice, transparent recommendations, and no-pressure service. Our health-first philosophy keeps clean and safe water at the forefront of our work. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews. North Carolina work is licensed, and South Carolina installations are coordinated with local licensed plumbers. We also stand behind our work with a satisfaction guarantee and offer free testing without obligation.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Business details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies what’s in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
When water quality raises questions, testing can provide information that taste, smell, or appearance cannot. We offer a free in-home evaluation to identify common water-quality concerns and determine whether further attention may be appropriate. Our process includes on-site testing and a review of the findings. If specific problems are suspected, we can arrange more detailed laboratory analysis of samples. 
We offer reverse osmosis for homeowners who want a dedicated solution for improving drinking water quality. Water is pushed through a specialized membrane that is designed to reduce a broad selection of unwanted contaminants. Because treatment is focused where water is frequently consumed and prepared, the system can support better-tasting water for drinking, cooking, coffee, ice, and food preparation. 
Hard water can leave noticeable deposits, affect cleaning, and contribute to wear within plumbing and appliances. We help homeowners address these concerns with water softening systems selected according to their water test results and household needs. Our process includes a free in-home test, an honest system recommendation without upselling, professional installation, and continued maintenance support. 
Our whole-house water filtration service is designed to address water quality throughout the property. We test your water on-site, evaluate the results, and recommend the right system without upselling. Certified professionals typically complete installation within two to four hours. We also remain available for maintenance, filter changes, and questions after installation. 
We provide UV water purification for homeowners who want an additional measure of protection for the water they drink and use throughout the home. Rather than primarily addressing appearance, taste, odor, or minerals, the system targets biological contaminants. Ultraviolet light disrupts microorganisms so they cannot operate normally. This approach is particularly worth considering when bacteria or changing water conditions create concerns about water safety.
People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
Sarah M.
Jul 17, 2026