Business Details
24 Years
experience
Custom Home Builders in the Pacific Northwest
Founded in 2002, Reality Homes Inc has established itself as a premier custom home builder across the Pacific Northwest. As a family-owned business founded by brothers Lowell and Jamie Hankel, we combine two decades of industry expertise with a personalized approach to transform homeowners' visions into reality. Our commitment to quality craftsmanship is evident through rigorous quality control measures at every construction phase, from foundation checks to final walkthroughs. We specialize in energy-efficient, fully customizable homes built on your land, offering over 65 floor plans including single-story, two-story, multigenerational, and specialty designs.With 10 Design Centers spanning Washington, Oregon, and Idaho, our NAHB Diamond Builder Award-winning team delivers exceptional value through premium standard features, innovative building systems, and comprehensive 10-year structural warranties backed by Liberty Mutual. Our Stress Less Partnership Program and financing assistance simplify the building process while maintaining transparency and integrity.
Services
Custom Home Building
Floor Plan Customization
Energy-Efficient Homes
On-Your-Lot Construction
Home Warranties
Details
- Year established: 2002
Highlights and features
- 20+ years building custom homes in the Pacific Northwest
- Full home customization with 65+ floor plan options
- Energy-efficient building systems with 10-year structural warranty
- Better Business Bureau accredited with 4.8+ star reviews
- Stress Less Partnership Program simplifies financing and construction
Associations and certifications
- Better Business Bureau
- NAHB Diamond Builder Award
What people say
Excellent customer service
Love it
Great experience
Custom changes made easy
Quality construction
Services
Custom Home Building
We build fully customized homes tailored to your lifestyle and property needs. Our process combines personalized design with quality construction standards. Clients receive over 65 floor plan options with complete exterior and interior customization capabilities while maintaining energy efficiency and structural integrity.
Floor Plan Customization
Modify existing floor plans to suit your specific requirements. Options include adding/removing walls, windows, doors, and structural elements like basements or expanded garages. Our design team works closely with clients to create personalized living spaces that reflect their unique vision.
Energy-Efficient Homes
Our energy-smart homes feature advanced building systems that reduce utility costs and environmental impact. Standard features include high-performance insulation, energy-efficient HVAC systems, and low-E windows. These homes typically appraise 20% higher than construction costs while maintaining comfort and sustainability.
On-Your-Lot Construction
Build your dream home on your existing property with our specialized on-your-lot construction service. We handle all aspects from foundation preparation to final finishes while maintaining design flexibility. This service is available across our entire service area in the Pacific Northwest.
Home Warranties
Every home includes a comprehensive warranty package through Quality Builders Warranty Corporation. Coverage includes 1-year workmanship, 2-year systems protection, and 10-year structural warranty. Backed by Liberty Mutual, this program provides long-term peace of mind for all homeowners.
Questions
Can I build a custom home on my own land?
Yes, we specialize in building custom homes on your land across Idaho, Oregon, and Washington with full design flexibility.
What financing options are available?
We partner with preferred lenders and offer financing assistance, including using land equity toward construction loans with low down payment options.
Where are your Design Centers located?
We have 10 Design Centers in Washington (Burlington, Centralia, Fife, Sequim, Spokane, Woodland, Yakima), Oregon (Creswell, Redmond, Woodburn), and Idaho.
What warranty coverage do you provide?
All homes include a comprehensive warranty: 1-year workmanship, 2-year systems coverage, and 10-year major structural protection through Quality Builders Warranty Corporation.
How does the home building process work?
Our process includes initial consultation, floor plan selection/customization, design center appointments, construction with 20+ quality checkpoints, and final walkthrough.
Do your homes have energy-efficient features?
Yes, all homes include energy-efficient features like high-performance windows, advanced insulation systems, and efficient HVAC systems meeting or exceeding local codes.
Videos
Reviews (5)
Drew M.
Jun 23, 2022
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Our family just completed a build with RHI. In truth, our dream-home could not have been realized for the price we received had we selected another builder. Overall, we are very pleased. That's not to say, however, that the ride from start to finish was always smooth. I strongly recommend that you keep records of all interactions and that you hold RHI to a high degree of accountability for the trades they hire to do the work.
That being said, our Site Supervisor, Josh White, was our anchor. He responded to our needs and requests and personally ensured they were addressed accordingly. He went above and beyond and truly advocated for us as owners. We are extremely grateful for him and the integrity with which he represents RHI. If you select RHI as your builder, ask for Josh to be your Site Supervisor. He will fulfill his responsibilities to the company, and to you as the owner, with diligence.
That being said, our Site Supervisor, Josh White, was our anchor. He responded to our needs and requests and personally ensured they were addressed accordingly. He went above and beyond and truly advocated for us as owners. We are extremely grateful for him and the integrity with which he represents RHI. If you select RHI as your builder, ask for Josh to be your Site Supervisor. He will fulfill his responsibilities to the company, and to you as the owner, with diligence.
Lillian H.
Jun 02, 2022
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This company is dishonest. Blames all of their trades and never take accountability. They are horrible to work with and I can't believe people still use them. Their price per square foot is low for a reason. Stay away! Buyer beware!
Sarah B.
May 27, 2022
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Horrible, horrible company to work with. They lie every chance they get. If I wasn't on their a** 24/7 we probably still wouldn't have a house. They never return phone calls nor do they call trades when they tell you they do. (I had to contact trades myself to find out that they never had contacted them). We've had a hot water heater problem since it was installed, kept being told that someone was coming to fix it. 7 months later I had to threaten an attorney to finally get someone to do something about it.
Spend the extra money and go with a different contractor. I thought I was getting a good deal by going through them, but it was nothing but a headache and roller coaster. It wasn't worth it. They go through project managers faster than any company (That should tell you something). All they do is LIE LIE LIE!
Spend the extra money and go with a different contractor. I thought I was getting a good deal by going through them, but it was nothing but a headache and roller coaster. It wasn't worth it. They go through project managers faster than any company (That should tell you something). All they do is LIE LIE LIE!
Shelly Dunn
Mar 27, 2022
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I have worked with Marie Herdt as one of their vendors and I appreciate the knowledge and commitment of all the team members. Marie works an unbelievable amount of hours each day doing her absolute best to meet the expectations of both buyers and current homeowners. Thank you for all you do!
Michelle Clark
Jan 16, 2022
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Back in November I was to have a price increase 11/22/21 when my 120 days where up I called weeks beforehand I was told I'll make a note on my calendar to let me know what that will be inadishion there may be price in crease in January 1/22 she tells me since then I've called left Meg to her direct line left multiple emails with no response very disappointed the lack of communication is very disappointing my family's already been thru so much with are house burning to the ground 5/22/21 we don't need the stress of chasing down the contractor to get answers about how much more money it will cost hope this helps some one eles.
