The Punctual Plumber
We are committed to providing dependable plumbing solutions for homeowners throughout Andover and the surrounding Connecticut region. Our team consists of experienced, licensed professionals who receive advanced training to ensure accuracy and reliability on every service call. From scheduled maintenance to urgent plumbing emergencies, we are prepared to respond promptly and effectively.As a locally owned company, we take pride in offering personalized service supported by strong satisfaction guarantees. Our plumbing services cover repairs, drain systems, fixtures, and emergency support, all delivered with honesty and care. We believe in doing only what is necessary, maintaining transparency throughout the process, and leaving each home clean and respected. This approach allows us to deliver lasting value and dependable results.
Served areas
- Andover, CT, East Hartford, CT, Hartford, CT, West Hartford, CT, Manchester, CT, Mansfield, CT, Middletown, CT, Plainville, CT, Plainfield, CT
Business details
- Year established: 2003
- Employees: 10
- Licensed
- Insured
Highlights and features
- Trusted local plumbers serving Andover and nearby Connecticut communities
- 24/7 emergency plumbing support with fast reliable response
- Industry-leading guarantees including on-time service promise
- Highly trained licensed plumbers focused on complete customer satisfaction
- Comprehensive plumbing solutions including septic and drain services
- Professional bathroom upgrades through Bath Concepts partnership
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
Services
We are equipped to handle emergency plumbing situations with speed and precision. Plumbing problems such as leaks or equipment failures require urgent professional support. Our plumbers are available twenty four hours a day to respond promptly. Every service is completed with integrity, efficiency, and a satisfaction guarantee.
Our water heater services are designed to resolve performance issues and improve daily comfort. We provide thorough diagnostics, dependable repairs, and professional installation when replacement is needed. Our licensed plumbers remain informed on current technologies to deliver effective solutions. We take pride in workmanship that meets both household needs and industry standards.
Our sewer services are designed to resolve issues accurately while minimizing disruption to your home. Sewer line damage can stem from corrosion, blockages, or structural stress over time. We rely on licensed professionals to evaluate conditions and recommend the best repair or replacement option. Every service is completed with care and professionalism. Emergency response is available around the clock.
We deliver comprehensive water line solutions that restore functionality and protect system integrity. Our plumbers assess conditions carefully before completing repairs or full replacements. Each service meets strict industry and building code standards. Satisfaction and on-time guarantees reflect our commitment to professional, dependable service.
We offer dependable gas line services to support essential household systems. Our professionals approach every repair or installation with caution and technical expertise. Regular inspections help ensure gas pipes function safely and efficiently. All work is performed with care and supported by guarantees that reflect our industry reputation.
We deliver professional drain services focused on reliability and long-term performance. From identifying blockages to improving system flow, our technicians apply practical solutions based on experience and technical skill. This approach helps minimize inconvenience, protect plumbing components, and ensure consistent drainage throughout the home.
Maintaining a properly functioning septic system is essential, and our team is equipped to manage every aspect of that responsibility. We provide expert septic repair, full system replacement, and dependable pumping services. Our technicians are certified and experienced. We remain available 24/7 to respond to unexpected septic emergencies.
We offer comprehensive leak detection solutions for homeowners experiencing signs of hidden plumbing problems. Our plumbers are trained to find leaks beneath floors, behind surfaces, and within foundations. Accurate detection helps reduce unnecessary damage and water waste. Once the issue is located, we complete timely repairs with minimal intrusion.
Our toilet plumbing services are built around precision, reliability, and respect for your home. When a toilet fails or shows signs of inefficiency, our experienced plumbers diagnose the issue and complete the necessary repairs. We ensure each system functions correctly, helping prevent water waste and restoring dependable daily use.
We provide reliable plumbing services specifically designed for commercial properties. Our experienced team addresses system design, maintenance, and repairs while adhering to industry and regulatory standards. We understand the importance of time and comfort in business settings, which is why our services are supported by clear satisfaction guarantees.
Reviews (22)
Matthew Roath
Jan 24, 2026
My girlfriend Rachel and I experienced a sudden back-up in our septic shortly after the holidays. What we hoped was going to be solved by a routine septic tank pumping turned into a bit more of an issue. With the help of Chris, Eric, Humberto, and Emma we were able to diagnose the issue and have a compromised septic line dug up and replaced within nearly 24 hours! The team at Benjamin Franklin is nothing short of remarkable and we could not have asked for a better crew of professionals to help us through this situation. We will certainly be using Benjamin Franklin for any further septic or plumbing issues that may come up in the future. We cant thank you enough!
Jeff Roderick
Jan 12, 2026
Claude Gibbs
Jan 05, 2026
I had a great experience with Ryan Wesson from Benjamin Franklin Plumbing. Our Combi hot water boiler (HTP ELU 150WCN) stopped working, but Ryan quickly got it back up and running. He also identified a few underlying issues and provided clear options for the best way forward. Thanks to him, my family has heat and hot water again. Cheers, Ryan!
Petrea Reading
Jan 04, 2026
Nick was very helpful, and a great young man. We really enjoyed meeting him. Also my contact with Benjamin Franklin Plumbing was very pleasant and personable to begin with inspite of some mixup on information due to a system error with the Holiday. Everything worked out well. Well see how the work goes tomorrow as today was the overview & estimate.
Petrea & Charles Reading.
Petrea & Charles Reading.
Julienne Gorneault
Dec 25, 2025
Sheryl Couture
Dec 22, 2025
I'm leaving a five star review for Elliot my technician. He was friendly and engaging. He was full of information about my specific needs for my house system and the alternative of a change to propane. All though we did not connect on this project I would refer this company based on what I learned from Elliot.
Keith P.
Dec 18, 2025
Dilek Senibic
Dec 12, 2025
Paula Porter
Dec 12, 2025
Kristen Magnuson
Dec 09, 2025
This was a visit to repair a water leak that was not taking completely taken care of in the first visit. New faucet was installed and took care of leak under sink on the first visit. Leak was still apparent in the cellar after a few days, so had to call them. Ryan Wesson and Gunner came the same day that I called and since I paid a lot, it was worth it for the guarantee. They were both extremely professional and easy to talk to. Was able to voice my concerns and know that the work is guaranteed should the problem still exist. Everything that was done was explained and no further costs were added on. Thank you for the great service performed by Ryan and Gunner, and the company back up with no questions asked.
Dilek Ibic
Dec 06, 2025
The technician was very knowledgeable and explained every step of the process clearly as he worked.He diagnosed a tripping well pump that was drawing high amps, safely pulled and replaced the pump, and restored our water the same day. He communicated what needed to be done, and completed the repair efficiently. Everything was handled in a professional and timely manner, and we really appreciated being kept informed throughout the entire service. Very satisfied with the work and would definitely recommend.
Matt R.
Dec 04, 2025
I had a broken water pipe that needed immediate repair, and Ben from Benjamin Franklin Plumbing did an excellent job. The plumber was professional, knowledgeable, and efficient from start to finish. He clearly explained the issue, fixed it properly, and made sure everything was working before leaving. The work was done cleanly and with care, and the whole experience was stress-free. I would absolutely recommend them to anyone needing reliable plumbing service.
Ashish Patel
Nov 21, 2025
It was a great working experience with Ben Williams during well pump and submersible motor replacement. I still think I overpaid, but my water is up and running. Ben Williams was professional and courteous. I watched the entire installation and he didn't have any issue. He answered my all questions. Thanks again.
Leah Killeen
Nov 11, 2025
Ami was very nice to deal with. He inspected everywhere inside and under and around the house to determine the location of any leaks (which were causing an increase to my water bill). He explained everything he did and what my options would be if I choose to have repair services done. I will definitely use Ben Franklin Plumbing to do the needed repairs.
Niko Kapsalis
Nov 07, 2025
Brianne Sousa
Nov 04, 2025
Charlii Alexis
Oct 16, 2025
I am beyond grateful to have been connected with this company. My boiler had gone down in May and we went months without hot water. The heating part wasnt that big of a deal until the cold weather came in. We had someone come out for a consultation somewhere between the middle of the week to the end of the week and a technician was there on Monday finished and installed the same day. Not only were they quick but they were great on the pricing. The technicians were extremely polite and knowledgeable literally dont know where we would be without them today.
Catherine Caban
Sep 26, 2025
Brian Lysak was very professional was on time and very knowledgeable about what was needed. He also was very personable. We discussed our pets and he showed me pics of his 19 year old cat which was nice. Normally people just come and talk about the job and leave. It was nice to be to be able to laugh with someone at 9 am in the
morning. Thanks Brian for making my morning Nutcracker.
morning. Thanks Brian for making my morning Nutcracker.
Alicia Tomlinson
Sep 26, 2025
Ofelia Santini
Aug 22, 2025
Ryan Wesson was very professional, polite and thorough. He didnt leave until he made sure the leak stopped. He was here late. He even had plans that he was going to end up missing. This shows true dedication. He also walked by our 1/2 bath and heard a hissing sound and knew right away the problem and fixed that for us as well even though that wasnt on the work order he came for. He really knows what he is doing, was neat, put everything back in place, cleaned up everything and wore shoe coverings when entering our home. It is nice to know that a young man like him is super polite and showed he cares. Ben Franklin Plumbing is lucky to have such a great knowledgeable worker like Ryan! We were very pleased and would recommend Ben Plumbing and Ryan for sure!
William Burling
Jul 23, 2025
Earlier today I called Ben Franklin asking for my septic tank to be cleaned out. This company assigned a truck to arrive on the day I called.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.
Without doubt, this company does a superlative job at a reasonable cost.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.
Without doubt, this company does a superlative job at a reasonable cost.
Domina Marmaduke
Apr 23, 2025