Hays & Sons

Business Details

44 Years

experience

Emergency

services

Emergency Damage Restoration Services in Indiana, Ohio & Northern Kentucky

Hays & Sons has been a trusted leader in emergency property restoration since 1982. Founded by Charles Hays and his sons Mark and Brian, our family-owned company serves Indiana, Ohio, and Northern Kentucky with 24/7 emergency response. Our certified technicians utilize advanced technology like infrared cameras and Matterport digital documentation to address water damage, mold remediation, fire restoration, and storm repair. As a veteran-owned business, we prioritize community service, supporting causes like Make-A-Wish and homeless veteran initiatives.

Our 150 employees and eight locations ensure rapid response, backed by a two-year warranty on all restoration work. We collaborate directly with major insurance providers to streamline claims and offer comprehensive general contracting services for long-term property improvements. Decades of experience and a commitment to treating every property as our own have solidified our reputation as a regional restoration authority.

Services

Water Removal Mold Remediation Fire Cleanup Storm Repair Board-Up Service Roof Repair Interior Renovation Emergency Response Property Restoration Personal Property Cleaning

Details

Year established: 1982

Highlights and features

We offer 40+ years of experience in property restoration and emergency response.
Our 24/7 service guarantees immediate assistance for urgent damage situations.
Certified technicians use advanced technology for precise moisture detection and removal.
Veteran-owned company with a proven commitment to community service and integrity.
Direct partnerships with major insurance providers streamline claims processing.

What people say

Immediate assistance Thorough mold removal Professional staff Insurance-friendly process Community-focused company

Website

Update Listing

Services

Water Removal & Mitigation

Our certified technicians respond immediately to water emergencies using infrared cameras for moisture detection and industrial drying equipment. We secure properties, remove standing water, and restore structures to pre-damage condition. This service covers residential, commercial, and multifamily properties with 24/7 availability.

Mold Remediation

We conduct comprehensive mold testing, containment, and removal using EPA-registered antimicrobials. Certified technicians perform air quality testing, deodorization, and biological growth elimination. Our process includes HEPA vacuuming and antimicrobial treatments to prevent recurrence, ensuring safe environments for homes and businesses.

Fire & Smoke Cleaning

Our specialists handle complete fire damage restoration, including soot removal, odor elimination, and structural rebuilding. We use thermal fogging for smoke odor neutralization and ozone generators for air purification. Services range from minor smoke damage to total property reconstruction with insurance coordination.

Storm Damage Repair

We repair damage from rain, wind, hail, and lightning for residential and commercial properties. Services include roof tarping, structural drying, and rebuilding damaged sections. Our teams work 24/7 to secure properties and restore them to pre-storm condition using industry-certified methods.

Board-Up Service

We install temporary boarding on damaged windows, doors, and roofs to prevent further exposure. This emergency service protects properties from weather and vandalism during restoration. We use heavy-duty materials to ensure security until permanent repairs are completed.

People

Jacob Houk

President

Leading Hays & Sons since 2012, Jacob Houk oversees operations and strategic growth. With 25+ years in restoration, he focuses on community engagement and service excellence.

Troy Bell

Vice President of Operations

Troy Bell manages daily operations across eight locations, ensuring rapid response and quality control. His 20-year restoration experience emphasizes technical training and customer satisfaction.

Mike Kluft

Vice President of Finance

Mike Kluft directs financial strategy and insurance coordination. With CPA credentials, he streamlines claims processing and maintains transparent billing practices for clients.

Jessica Campbell

Director of Human Resources

Jessica Campbell leads recruitment and employee development, fostering a culture of respect. She manages the company's veteran hiring initiative and wellness programs.

Patrick Baidinger

General Manager - Indianapolis

Patrick Baidinger oversees Indianapolis operations, coordinating emergency teams and client communications. His 15-year field experience ensures efficient local service delivery.

Questions

What areas do you serve?

We provide emergency services across Indiana, Ohio, and Northern Kentucky with rapid response teams in eight regional locations.

Do you offer 24/7 emergency services?

Yes, our teams respond to emergencies 24 hours a day, 365 days a year for immediate property protection.

How do you handle insurance claims?

We work directly with major insurance providers to document damage and streamline claims processing for policyholders.

Are your technicians certified?

All restoration specialists hold industry certifications in water mitigation, mold remediation, and smoke damage repair.

What types of properties do you restore?

We serve residential homes, commercial businesses, and multifamily housing units with customized restoration plans.

Do you offer long-term warranties?

Yes, we provide a two-year warranty covering all restoration work performed by our teams.

Reviews (5)

Write a Review

Madeleine Kellner

Jun 20, 2022 Report

Appreciated the attention to detail and the quick response for mitigation when we made a call. I will provide an additional (or updated) review when we complete the next phase of the project, which is to redo our flooring on the first floor. Services: Water damage-related mold removal, Water removal, Water damage-related cleanup & repair

Matthew Walton

Jun 12, 2022 Report

I had someone come out to my house last Friday to look at my basement. I was told by the young man that he would get back to me later in the day with an estimate. I was also told that he would reach out to my insurance claim agent also. Finally, I reached out to him and his voicemail was full. So, I texted him. He informed me that he was with his family and would get back to me. I finally got a call back at 8pm. By that point, I had found another company (Michaelis) to come out and start the work. They were on top of their game and quite responsive.

Torie Harris

Apr 17, 2022 Report

This was my second time using Hays and Sons for basement restoration. The first time was my sump pump and this time was my sewage pump. Matt Meinsen was my project manager and he made sure everything was done efficiently and in a timely manor. Matt and all of his team and contractors were professional and handled my property as if it was their own. He kept me in the loop of things and it was all completed in a timely manor.

Complete restoration of bathroom, living area, laundry room and bedroom. I would definitely recommend Hays and Sons and Matt Meinsen for any project. This is a trustworthy company that won't take advantage of you. They work hard for you and even go to bat with the insurance company if needed. Money well spent. Thanks Matt, Mo and Sal. I am a happy customer.

Nick Daily

Feb 11, 2022 Report

Everything was professional and easy start to finish. Josh communicated and coordinated everything in a timely fashion. Eli and Trey were efficient and professional during the home visits to complete the job. Would highly recommend!

Alecia Fields

Jan 29, 2022 Report

Hays + Sons came to our rescue when our heat went out. I cannot thank Meg, Grant, and Patrick enough. They saved us a huge bill and got great people to our house ASAP. They truly provided exceptional service when we really needed their help.