Business Details
50+ Years
experience
Emergency
services
Trusted Indianapolis Plumbing Services
Carter's My Plumber is a family-owned and operated business serving the Indianapolis area since 1969. With three generations of plumbing expertise, we specialize in water heater repair, tankless water heater installation, sewer line repair, drain cleaning, and more. Our commitment to exceptional customer service, transparent pricing, and rapid response times has made us a trusted name in the community. Our licensed plumbers are trained to handle both residential and commercial needs with professionalism and care. We prioritize upfront pricing with no hidden fees, ensuring clients know costs before work begins.Our team is available 24/7 for emergency services, offering same-day appointments when needed. With deep roots in the community and a focus on quality craftsmanship, we treat every client's home as if it were our own. Our reputation for reliability and expertise has been built through decades of consistent, high-quality service. We stand behind all work with warranties and guarantees, demonstrating our confidence in the solutions we provide. From routine maintenance to urgent repairs, we approach every job with the same dedication to excellence that has defined our business for over 50 years.
Services
Water Heater Repair
Tankless Installation
Sewer Line Replacement
Drain Cleaning
Hydro Jetting
Slab Leak Repair
Sump Pump Service
Gas Line Repair
Faucet Repair
Trenchless Repair
Details
- Year established: 1969
Highlights and features
- Family-owned business with three generations of plumbing expertise since 1969
- 24/7 emergency service with same-day appointment availability
- Licensed, bonded, and insured plumbers with upfront pricing guarantees
- Free in-home estimates for all major plumbing projects
- Warranty coverage on all repair and installation work performed
Associations and certifications
- License #CO88900054
What people say
Professional and courteous
Completed job quickly
No hidden charges
24/7 emergency service
Thorough explanations provided
Services
Water Heater Repair
Our certified technicians specialize in diagnosing and repairing all types of water heaters. We offer same-day service for emergency repairs and maintain stock of common replacement parts for immediate fixes. Our expertise covers traditional tank systems and modern tankless models, with pricing provided upfront before any work begins. With over 50 years of experience serving Indianapolis homeowners, we guarantee quality repairs that restore hot water access quickly and safely.
Tankless Water Heater
We install and service energy-efficient tankless water heating systems that provide continuous hot water supply. Our experts help select appropriately sized units based on household needs, offering models with up to 50% energy savings compared to traditional tanks. Installation includes system optimization for maximum efficiency and includes comprehensive warranty coverage. With proper maintenance, these systems last up to three times longer than conventional water heaters, making them a cost-effective long-term solution.
Sewer Line Repair
Our licensed plumbers handle complete sewer line diagnostics and repairs using advanced camera inspection technology. We offer both traditional excavation and trenchless repair options to minimize property disruption. Services include root intrusion removal, pipe bursting, and CIPP lining solutions. Emergency sewer backups receive priority scheduling with 24/7 availability. All repairs come with warranty protection and follow-up inspection guarantees to ensure lasting performance.
Drain Cleaning
We employ professional-grade drain snakes and hydro jetting equipment to clear even the most stubborn clogs. Our technicians identify root causes of recurring blockages, including hair buildup, grease accumulation, and tree root intrusion. Preventative maintenance plans help avoid future issues while protecting pipe integrity. Commercial clients benefit from scheduled cleaning services that maintain optimal drainage performance in high-usage environments like restaurants and office buildings.
Slab Leak Repair
Specialized leak detection equipment locates hidden water leaks beneath concrete slabs without unnecessary demolition. Our certified technicians use electronic amplification and gas tracing technologies to pinpoint exact leak locations. Repair methods preserve structural integrity while addressing both copper and PEX piping systems. Emergency response teams arrive with complete repair equipment to minimize water damage risks and restore normal operations as quickly as possible.
People
Bob Carter
Founder
Bob Carter established the plumbing business in 1969, laying the foundation for three generations of family service. His commitment to quality workmanship and customer satisfaction created the core values that continue today. Though retired from daily operations, his legacy remains in every service call and repair completed.
Jamie Carter
Co-Owner
Jamie Carter expanded the business during the 1980s while maintaining his father's commitment to excellence. He oversaw the transition to national franchise operations before re-entering independent business with the next generation. His decades of experience continue to guide technical training and service standards across all operations.
Kelson Carter
President
Third-generation plumber Kelson Carter leads daily operations, continuing the family tradition of quality service. With hands-on experience in all aspects of plumbing, he ensures technical excellence while implementing modern business practices. His leadership maintains the company's reputation as Indianapolis' most trusted plumbing service provider.
Ali Carter
Operations Manager
Ali Carter brings organizational expertise to business operations after transitioning from occupational therapy. She manages scheduling, customer service, and administrative functions while maintaining family business values. Her client-focused approach ensures smooth service delivery across all departments.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services with same-day appointment availability for urgent issues like water heater failures and sewer backups.
What areas do you service?
We serve Indianapolis and surrounding communities including Greenwood, Carmel, Fishers, Noblesville, and all listed central Indiana locations.
Are your plumbers licensed and insured?
All our plumbers are fully licensed, bonded, and insured with regular training to maintain industry certification standards.
Do you provide upfront pricing?
Yes, we guarantee transparent pricing with no hidden fees. Our technicians provide complete cost estimates before beginning any work.
What payment methods do you accept?
We accept major credit cards, cash, and checks for completed services. Financing options may be available for larger projects.
Do you offer warranties on your work?
All repairs and installations include warranty coverage. Specific terms vary by service type and are explained before work begins.
Videos
Reviews (7)
Lee Power
Apr 28, 2022
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The service Larry provided for Carter's plumbing was exceptional! He replaced a water spigot that was originally leaking with professionalism, accuracy and under an hour. He needed to cut an access panel inside the home to replace the damaged spigot with a new and improved one. The quality of his work is unmatched and truly appreciated. Thank you again!
Brandi Weddle
Apr 13, 2022
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From scheduling an appointment to the work being done I had a great positive experience. Everyone was so helpful. Tim was very professional, friendly and explained everything he found and went over the job quotes with me and was able to perform the job the same day. I highly recommend Carter's for all your plumbing needs. Services: Toilet installation, Plumbing pipe repair
Brinktm
Apr 12, 2022
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My 5 1/2 year old water heater began leaking over a weekend. It was under warranty, but the original installer could not be reached. I contacted the manufacturer and they provided me with a return shipping authorization. The replacement had to be sourced from the original seller who was located on the opposite side of Indianapolis. I had heard good feedback regarding Carter Plumbing and contacted them to see if they could get the heater and install it for me, even though it was not one of their brands.
I had a very positive experience with them! I contacted them first thing on a Monday morning and immediately was able to speak with their rep. They quickly agreed to pick up the water heater and install it the same day at a reasonable price. Brandon Y. plus his helper were very pleasant and courteous, explained what they would be doing and then performed the removal of the old and installation of the new. When they finished, everything was left clean. The plumbing appearance was better than the old installation. I definitely will use Carter's Plumbing for any future plumbing needs.
I had a very positive experience with them! I contacted them first thing on a Monday morning and immediately was able to speak with their rep. They quickly agreed to pick up the water heater and install it the same day at a reasonable price. Brandon Y. plus his helper were very pleasant and courteous, explained what they would be doing and then performed the removal of the old and installation of the new. When they finished, everything was left clean. The plumbing appearance was better than the old installation. I definitely will use Carter's Plumbing for any future plumbing needs.
Matt Brewer
Apr 08, 2022
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After getting several estimates, I chose Carter's to replace my old, leaking drain lines. This project looked daunting, but Carter's made it seem easy due to their professionalism and experience. Their price was much lower than other well known companies. They didn't leave me with a mess or any surprise charges. I highly recommend Carter's My Plumber!
M. Goh
Mar 22, 2022
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Joe B was highly professional and a skilled plumber. I had a tanked water heater that was leaking and we decided to switch to tankless. Joe planned the installation over 10 minutes and brought all the tools he needed the next day. He came in at 9.30 am with his helper Peyton and they did an amazing job from planning the installation, running the gas lines, running the water lines. The project wasn't simple yet he made it look effortless.
Around 10 am, another senior project manager stopped by and checked on Joe's plan and work. Personally, I appreciate that a lot since installation involved drilling holes in the siding of the house. They treated my house with utmost professionalism and I am extremely happy with the results. Now, I have unlimited hot water and a team of reliable plumbers I could recommend to neighbors and friends. The project pricing wasn't cheap but worth every penny to support a local business that hires skilled tradesman.
Around 10 am, another senior project manager stopped by and checked on Joe's plan and work. Personally, I appreciate that a lot since installation involved drilling holes in the siding of the house. They treated my house with utmost professionalism and I am extremely happy with the results. Now, I have unlimited hot water and a team of reliable plumbers I could recommend to neighbors and friends. The project pricing wasn't cheap but worth every penny to support a local business that hires skilled tradesman.
Leaucoj
Mar 09, 2022
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Carters was my third estimate for a water heater and softener. They provided me with the necessary info, encouraged me to ask questions of them and the competition, google, and compare. Both Jody and Tim were great. They were able to install within a few days of my decision. Tim left my house spotless and locked up tight, and left a box of chocolates as a nice touch. He also texted pics to show me the work. I thought they were fantastic, and they have quality products and great warranties. Couldn't be happier.
Cumberland Trails North
Feb 25, 2022
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Carter's My Plumber did a great job! Larry and his crew were very professional and courteous. Worked extremely hard at getting the very large job done in a timely manner (re piping the entire house and installing a shower stall). They were all very respectful of me as well as my home. I would highly recommend Carter's My Plumber for all your plumbing needs! Thank you, Larry and crew!
