Business Details
41 Years
experience
Emergency
services
Trusted Plumbing Services in Indianapolis
Justin Dorsey Plumbing has been a trusted provider of comprehensive plumbing solutions for over 40 years. Founded in 1985, we serve residential and commercial clients across Central Indiana with expertise in emergency plumbing, water conditioning, septic systems, and bathroom remodeling. As an accredited member of the Better Business Bureau and the Plumbing-Heating-Cooling Contractors Association, we prioritize industry-leading standards, continuous education, and customer satisfaction.Our team of certified professionals delivers 24/7 emergency services without overtime charges, maintains transparent pricing, and guarantees reliable solutions for both routine maintenance and complex projects. With over 70% of our business coming from repeat customers, we remain committed to our community through locally owned operations and innovative service agreements that prevent future plumbing issues.
Services
Residential Plumbing
Commercial Plumbing
Emergency Plumbing
Water Conditioning
Septic System Services
Bathroom Remodeling
Well Pump Repair
Drain Cleaning
Tankless Water Heaters
Sump Pump Installation
Details
- Year established: 1985
Highlights and features
- We have over 40 years of experience in Central Indiana plumbing services.
- Our company is accredited by the Better Business Bureau with highest standards.
- We provide 24/7 emergency plumbing services with no overtime charges.
- Our locally owned operation serves 15+ communities across Central Indiana.
- We offer financing options for major plumbing projects and system replacements.
Associations and certifications
- Better Business Bureau
- Plumbing-Heating-Cooling Contractors Association (PHCC)
- ITEX
What people say
Fast emergency response
Professional technicians
Reliable solutions
No overtime fees
Thorough explanations
Services
Residential Plumbing
Our residential plumbing services cover complete home systems including water heaters, drain cleaning, leak detection, and fixture installations. We specialize in tankless water heaters, sump pump systems, and whole-house repiping. With 40+ years of experience, our licensed technicians provide emergency repairs, preventive maintenance, and new construction installations while maintaining clean workspaces and clear communication throughout Central Indiana.
Commercial Plumbing
Commercial plumbing solutions address industrial, retail, and institutional needs with 24/7 emergency response capabilities. Our services include backflow prevention, grease trap maintenance, gas line installations, and sewer line repairs. We handle projects from small fixture replacements to large-scale new construction and tenant build-outs across Indianapolis and surrounding counties, maintaining compliance with all commercial plumbing codes and regulations.
Water Conditioning
Water conditioning services improve residential and commercial water quality through customized filtration systems. We install reverse osmosis drinking water systems, iron/sulfur filters, salt-free conditioners, and whole-house softeners. Our technicians diagnose water hardness issues, recommend appropriate solutions, and ensure proper installation of eco-friendly systems that protect plumbing infrastructure while delivering cleaner, better-tasting water for Central Indiana properties.
Septic Systems
Septic system maintenance and repair services cover tank inspections, pump replacements, and drain field diagnostics. We handle emergency septic backups, odor issues, and system failures across rural Central Indiana. Our licensed technicians perform routine pumping, system diagnostics, and new installation consultations while educating homeowners about proper septic maintenance practices to prevent costly failures.
Bathroom Remodeling
Bathroom remodeling combines plumbing expertise with design services for complete space transformations. We offer package pricing for shower replacements, full bathroom renovations, and luxury master bath installations. Our services include tile work, fixture selection, permit acquisition, and plumbing system upgrades. With integrated plumbing and remodeling capabilities, we deliver cohesive solutions from initial design through final installation for homes in Indianapolis and surrounding communities.
People
Justin Dorsey
Owner
Justin founded the company in 1985 and oversees operations. He developed the iconic crying baby logo based on customer research showing women's preferences in plumbing marketing. Justin maintains active involvement in business strategy and community engagement.
Michael Rodgers
Service Manager
Michael coordinates service operations and technician teams. With extensive plumbing experience, he ensures efficient dispatching and quality control for both residential and commercial projects across Central Indiana.
Dorena Stansbury
Office Staff
Dorena provides administrative support and customer service. She assists with scheduling, service agreements, and client communications while maintaining the company's professional office operations.
Tabitha Johns
Office Staff
Tabitha handles office administration and client coordination. She works closely with technicians and customers to ensure smooth service delivery and accurate documentation for all plumbing projects.
Questions
What plumbing services do you offer in Central Indiana?
We provide residential and commercial plumbing services including emergency repairs, water conditioning systems, septic tank maintenance, bathroom remodeling, drain cleaning, and new construction installations across 15+ Central Indiana communities.
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services with no overtime charges. Our technicians respond promptly to urgent issues like burst pipes, water heater failures, and septic system emergencies in Indianapolis and surrounding areas.
What financing options are available for plumbing projects?
We offer financing through Hearth for major plumbing projects including water heater replacements, bathroom remodels, and septic system repairs. Contact our office for details about payment plans and deposit requirements.
How often should septic tanks be pumped?
Septic tanks should be pumped every 3-5 years depending on household size and usage. Our licensed technicians provide inspection services to determine maintenance needs and prevent system failures for Central Indiana homeowners.
What areas do you service for commercial plumbing?
We serve Indianapolis and surrounding counties including Hendricks, Morgan, Hancock, and Johnson Counties. Our commercial plumbing team handles projects from small businesses to large industrial facilities across Central Indiana.
Do you offer water quality testing and solutions?
Yes, we provide water quality assessments and customized solutions including reverse osmosis systems, water softeners, and iron filters. Our technicians diagnose hardness issues and install treatment systems tailored to residential and commercial needs.
Videos
Reviews (4)
Betty Givens
May 26, 2022
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I have used Justin Dorsey for several things and each time out they responded quick. They are professional and performed quality work at a fair price. I can rely on them and trust their work! Betty Givens Services: Sump pump installation, Sewer repair, Toilet installation
Debra Waldron
May 12, 2022
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Tech David did an outstanding, on time professional job on getting us back up and running with our toilet install and drains flowing again. He kept us in the loop at all times with what his next plan was before he performed it and also provided photos, videos so we understood things better. What an amazing job! I will be calling him, or suggesting him if we should need anything g else In the future. Thank you from a very happy customer from Roachdale Indiana
Chelsea Lamm
May 05, 2022
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Very quick and professional. I had a water damage emergency that I assumed was a busted pipe. The plumber was very methodical and took the time to rule out other issues before tearing into my drywall. Good thing too because it turned out to be an HVAC issue, not plumbing. Really appreciate the time and effort spent though to find the actual cause.
Lorraine Butcher
Apr 13, 2022
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Ed and Will did a great job. Our distribution box had collapsed so it was a big job. They keep you informed of the process and what they are doing. Would definitely recommend and will only use them from now on.
