Business Details
20 Years
experience
Emergency
services
Trusted Plumbing, HVAC & Electrical Services in New Hampshire
Paradigm Plumbing was founded in 2006 with a vision to redefine industry standards through exceptional service and technical expertise. Our team of licensed professionals brings decades of combined experience in residential and commercial plumbing, HVAC systems, and electrical services. We prioritize ongoing training through our partnership with Bryant Factory Authorized Dealer programs and maintain NATE-certified technicians to ensure superior system performance. Our commitment to quality is demonstrated through 24/7 emergency response capabilities, comprehensive maintenance plans, and personalized solutions for new construction or renovation projects.We serve communities across New Hampshire and neighboring regions with a focus on building lasting customer relationships. Our founder's 26 years of industry experience informs our approach to problem-solving and system optimization. We maintain transparency in all operations while offering financing options to accommodate diverse project needs. Our dedication to continuous improvement drives our participation in community initiatives and industry education programs. This combination of technical mastery, customer-centric values, and community engagement has established us as a trusted local service provider.
Services
Plumbing Repair
HVAC Service
Electrical Services
Tankless Water Heaters
Commercial HVAC
Drain Cleaning
Gas Piping
Water Conditioning
Generator Installation
Radiant Heat
Details
- Year established: 2006
Highlights and features
- 24/7 emergency services available for urgent plumbing, HVAC, and electrical needs
- NATE-certified technicians ensure industry-standard system installations and repairs
- Financing options available for residential and commercial projects
- Serving Manchester, Concord, and surrounding areas across New Hampshire
- Bryant Factory Authorized Dealer with access to premium equipment and training
Associations and certifications
- Bryant Factory Authorized Dealer
- NATE-certified
What people say
Amazing customer service
Fast & reliable
Outstanding service
Professional, polite
Detailed overview
Services
Plumbing Repair
Our licensed plumbers specialize in comprehensive repair solutions for residential and commercial plumbing systems. We address leaks, pipe damage, and system malfunctions with precision diagnostics and durable repairs. Our team handles emergency situations with rapid response times to minimize property damage and restore functionality.
HVAC Service
We maintain and repair all HVAC system types including air conditioning units, heating systems, and ductless mini-splits. Our Bryant-certified technicians perform thorough inspections, efficiency optimizations, and emergency repairs. Regular maintenance programs help extend equipment lifespan while ensuring energy efficiency and indoor comfort.
Electrical Services
Our electrical division handles residential and commercial installations, panel upgrades, and system diagnostics. We specialize in solar integration, generator installations, and outdoor lighting solutions. Certified electricians follow strict safety protocols while implementing modern electrical systems that meet current code requirements.
Tankless Water Heaters
We offer installation and maintenance for tankless water heating systems that provide continuous hot water supply with energy efficiency benefits. Our technicians optimize system performance through regular maintenance and troubleshoot issues with existing units. We work with leading manufacturers to ensure reliable, long-lasting installations.
Commercial HVAC
Our commercial HVAC division services large-scale heating and cooling systems for businesses and industrial facilities. We handle new installations, preventive maintenance contracts, and emergency repairs for commercial properties. Custom solutions address specific operational requirements while maintaining energy efficiency and regulatory compliance.
People
Steve Labbe
President
With 26 years of industry experience since starting in 1985, Steve founded Paradigm in 2006 after acquiring Jim Trombly Plumbing & Heating. He emphasizes trust-based relationships and technical excellence while maintaining active involvement in company operations and community engagement initiatives.
Kevin Verral
Service Manager
As lead service manager, Kevin demonstrates exceptional plumbing and heating system expertise. He has resolved complex issues for residential clients over seven years, combining technical knowledge with customer-focused service delivery that consistently earns client appreciation and trust.
Cameron
Plumbing Technician
Certified plumbing specialist with expertise in oil tank inspections and heating system maintenance. Known for thorough diagnostics and clear customer communication during annual inspections, providing professional advice that helps clients maintain system efficiency and safety standards.
Sean
Plumber
Experienced plumber recognized for prompt service and professional conduct during residential repairs. Maintains clear communication with clients through service updates while delivering efficient solutions for plumbing system issues in both emergency and scheduled service contexts.
Greg K
Long-term Client
Representative of multi-year customer relationships, having utilized services for emergency situations and regular maintenance. Participated in company events, demonstrating the organization's commitment to building community connections and customer appreciation programs.
Questions
What services does Paradigm offer?
We provide comprehensive plumbing, HVAC, and electrical services including repairs, installations, and maintenance for residential and commercial properties.
Are emergency services available?
Yes, we offer 24/7 emergency response for plumbing, heating, cooling, and electrical issues across our service areas.
Do you offer financing options?
Yes, we provide financing solutions for residential and commercial projects including HVAC upgrades and plumbing system replacements.
What areas do you service?
We serve Hooksett, Manchester, Concord, and surrounding New Hampshire communities, with limited service in parts of Maine and Massachusetts.
Are your technicians certified?
Yes, our team includes NATE-certified HVAC technicians and licensed plumbers who receive ongoing training through our Bryant partnership.
Can you handle commercial projects?
Yes, we have dedicated commercial HVAC and plumbing divisions for new construction, system upgrades, and maintenance contracts.
Videos
Reviews (7)
Cheryl Wasserstrom
Jun 05, 2022
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Connor was a delightful young man to deal with. He explained everything in detail. Very efficient, checked his work twice before he left. Highly recommend this company.
MrNatedraws
Jun 02, 2022
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We had a mini-split system purchased and installed by Paradigm and had a great experience from the sale to install, all staff were professional and friendly. They went above and beyond our expectations. They did not leave until we were comfortable operating the system they went the extra mile! Thank you Paradigm! Highly recommended and will use them for other projects!
Jill G.
Mar 10, 2022
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2 paradigm technicians came out to fix our heat that wasn't working in our upstairs floor and to fix the loud banging noise the furnace and pipes were making. The techs had to order a $35 part and wait (hours) for it to be delivered to our house. They also said they cleaned our furnace while waiting. They charged us a $50 truck fee, $236 for cleaning, $375 labor, $35 parts, total $696. They got the heat working again but did not fix the loud banging noise.
I called the office to let them know that the noise was still happening and to get clarification on the bill amount. The mgr was condescending to me (like other bad reviews have expressed) but finally agreed to give me back $200. I only asked for a partial refund because I feel they really overcharge and didn't completely fix the problem, and he only refunded the money because he knows they overcharge for labor (2 technicians sitting in my driveway waiting for parts is not labor IMO).
One month later the heat stops working again so I called a different plumber. He was here for 1.5 hrs and fixed the problem and the loud banging noise and only charged us $175! I would never ever recommend paradigm!
I called the office to let them know that the noise was still happening and to get clarification on the bill amount. The mgr was condescending to me (like other bad reviews have expressed) but finally agreed to give me back $200. I only asked for a partial refund because I feel they really overcharge and didn't completely fix the problem, and he only refunded the money because he knows they overcharge for labor (2 technicians sitting in my driveway waiting for parts is not labor IMO).
One month later the heat stops working again so I called a different plumber. He was here for 1.5 hrs and fixed the problem and the loud banging noise and only charged us $175! I would never ever recommend paradigm!
Lisa Snair
Mar 07, 2022
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I was having problems with heat in my home. I called Paradigm. First Eric came over to take a look at my system and give me an estimate. The estimate was extremely reasonable. I immediately called to accept the estimated. I was scheduled for my repair work within just a few days. Eric and Noah came to do my repair. They were prompt, professional and clean! My heat works perfectly now. I am very pleased.
Joshua Gourde
Feb 22, 2022
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This review is long past due, but well deserved, I wanna share how amazing this company was to work with. I had quite a bit of work done from 5 mini splits, washer drain/hot/cold pipes installed, to my electrical panel being updated to a bigger panel as well as my first floor cast iron tub being reconnected with drain and faucet, these guys were easy to communicate with and were very respectful while doing there jobs, everything came out great and looks great, we had 1 issue with the electrical box that was a small issue but they came out within 24 hours after initial call an fixed the issue, paradigm is a awesome company to work with when you have multiple jobs to get done in multiple different areas as everything went smoothly, thanks again for the great service
TruthBe T.
Feb 04, 2022
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My son and daughter in law who JUST purchased their first home in Manchester had no hot water. They called for service and a technician came out for over THREE hours and never solved the problem. Your employee PROMISED to come back the next day to try and resolve the problem but he never showed up. My daughter in law called to find out where he was and she was told "no one is coming today, we're booked" Your company left two young new home buyers stranded with no hot water or heat.
Your company never sent anyone back! Your company/employee DIDN'T FIX THE PROBLEM YET YOU CHARGED THEM $580 FOR NOTHING. They were forced to call ANOTHER company and pay again only to found out their oil tank gauge was broken and they had no oil. TELL ME, isn't that the FIRST THING a professional company check? This young couple who are trying to financially manage a new house got screwed TWICE!
I find you and your business to be very unethical. No repairs were done and a simple diagnostic visit that should have been apparent to a "professional", grossly failed. You got your money though didn't you? SHAME ON YOU!
Your company never sent anyone back! Your company/employee DIDN'T FIX THE PROBLEM YET YOU CHARGED THEM $580 FOR NOTHING. They were forced to call ANOTHER company and pay again only to found out their oil tank gauge was broken and they had no oil. TELL ME, isn't that the FIRST THING a professional company check? This young couple who are trying to financially manage a new house got screwed TWICE!
I find you and your business to be very unethical. No repairs were done and a simple diagnostic visit that should have been apparent to a "professional", grossly failed. You got your money though didn't you? SHAME ON YOU!
Summer D.
Jan 31, 2022
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I booked Paradigm for a minor sink leak repair for two units in the same building. Technician Mike was sent to me and did not finish the simple job. He had plenty of time (2hours) to finish. I was charged full rate and they expected me to reschedule a second visit. I complained to the owner Steve. He got defensive and yelled at me on the phone. He had the nerve to ask me if he could put his marketing sign on my lawn for free.
I said yes and he just helped himself to my yard. But I spent thousands being his client and sent him a thank you gift basket when I first hired him. I even referred him out to my clients. Yet, Steve still snobs me off when I bump into him at social gatherings. Beware of this two-faced business owner. He charges a lot for crappy service. He's burned my bridge.
I said yes and he just helped himself to my yard. But I spent thousands being his client and sent him a thank you gift basket when I first hired him. I even referred him out to my clients. Yet, Steve still snobs me off when I bump into him at social gatherings. Beware of this two-faced business owner. He charges a lot for crappy service. He's burned my bridge.
